Kestrel Support Agent
An AI teammate that actually closes tickets.
Co-validated with the customer.
Every milestone below is a check-in your Joy Agent ran with π¦ Kestrel Devices. Numbers on this page come from these conversations β not from builder claims alone.
- Co-validatedMilestone 1 Β· +30 daysΒ·Nov 9, 2025Revenue impact$390K saved
"44% auto-resolve. Saved 2 planned support hires (~$390K loaded). Team is doing the hard tickets now."
β Sade Mensah, Head of Support, Kestrel - Co-validatedMilestone 2 Β· LaunchΒ·Oct 16, 2025Auto-resolve rate (week 1)31%
"31% in week 1, climbing as the eval set grows. CSAT actually held at 4.6 / 5."
β Sade Mensah, Head of Support, Kestrel
Goal tracking
Live progress against the goal the customer set on day one.
Weekly progress
Last 7 weeksSupport volume was outpacing hiring. Repetitive tickets ate the team's time and their will to live.
An AI agent grounded in product docs and order data that drafts, sends, and escalates with care.
44% of tickets auto-resolved in week 4. CSAT actually went up. Team focuses on the hard stuff.
Max built us an AI we trust to talk to customers. That sentence felt impossible last year.
Two ways to get this kind of joy for your team
Want this for your company?
Get Kestrel Support Agent rebuilt for your team in roughly live in 13 days.
Got a different goal?
Hire Max Velez to build something custom. Avg joy 4.90 / 5 across 8 customers.
