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Kestrel Support Agent
An AI teammate that actually closes tickets.
🦅 Kestrel DevicesBuilt by 🧠 Max Velez
Revenue impact
+$390k saved
Time-to-value
Live in 13 days
Joy score
4.9 / 5
Goal progress
88%
Goal tracking
Live progress against the goal the customer set on day one.
Auto-resolve 40% of tickets88%
+$390k saved
Live in 13 days
4.9 / 5
Weekly progress
Last 7 weeks The problem
Support volume was outpacing hiring. Repetitive tickets ate the team's time and their will to live.
The solution
An AI agent grounded in product docs and order data that drafts, sends, and escalates with care.
The outcome
44% of tickets auto-resolved in week 4. CSAT actually went up. Team focuses on the hard stuff.
Built with
LangChainPineconeOpenAIZendesk
Max built us an AI we trust to talk to customers. That sentence felt impossible last year.
Built by
Max Velez
AI agents that actually finish the task.
